Panelists for “The Perils and Profits of Listening to Your Customers” include Mark Hockridge, founder and CEO, CustomerLink; Steve Baker, president, Eyefinity; and Chris McCarley, co-founder, The Trade Foundation. Moderated by Curt Rocca of DCA Partners.

The keynote address, “Leveraging Customer Insights to Gain Competitive Advantage” is presented by Gary Lillian, a strategically minded Fortune 500 executive, who, as an educated, researcher, and consultant, has helped public, international, and startup enterprises reap lasting economic value by embracing an unflinching customer focus in their business.